Frequently Asked Questions
How can I place an order?
You can do it either by email firstname.lastname@example.org; by fax at 918-683-9527, or by phone calling our office at 918-682-1806 or 1-800-688-1806.
How can I pay for my order?
On domestic orders we receive payments by credit card and wire transfer; all international orders must be paid via wire transfer. Your customer service representative will provide you the instructions.
Pricing & Shipping
Why is the shipping charge on my invoice different from what I was quoted?
All shipping charges are estimated at the time of quoting. If there is a discrepancy, OWC will adjust the shipping charge on your invoice to reflect the actual shipping charge incurred.
Returns & Support
How can I return an item?
If you need to return an item please call our office and let us know the reason and we will provide you with instructions to return it; based on our Return Policy we will credit your account accordingly.
What is your Return Policy?
- Within 30 days of the invoice date, full credit will be issued for the return.
- After 30 days of the invoice date, a 20% restocking fee will be charged against the return.
- After 90 days of the invoice date, a 50% restocking fee will be charged against the return.
- After six months of the invoice date, no returns will be accepted and no credit will be issued.
Who do I contact if I have questions or comments?
Please call our Customer Service Department at 918-682-1806 or 1-800-688-1806; send us an email to email@example.com, or send us a message through the Contact section of this webpage.